The Cellar Club Terms and Conditions

The Cellar Club Reward Programme is designed to provide our most loyal customers with discounts, benefits, and personalised offers.

General Terms and Conditions
How to join the Cellar Club Reward Programme
Types of accounts available
How to collect points
Bonus points
How to redeem your points
Other discounts or promotions
Expiry and cancellation
Loss, theft, or damage
Looking after your data
Liability
Governing law
Get in touch
Changes to these Terms and Conditions

Bonus Points – New Customer Promotion

Bonus Points – Location Promotion

Bonus Points – First Visit Promotion

Discount Offer – Birthday Treat

Discount Offer – Welcome Back Gift

General Terms and Conditions

The promoter of the Cellar Club Reward Programme is The Rathskeller, 1 Hanse House, South Quay, King’s Lynn, Norfolk, PE30 5GN, known as “we” or “us” or “our”.

Please read these Terms and Conditions carefully. Membership of the Cellar Club will constitute your acceptance of these Terms and Conditions.

We reserve the right to change these Terms and Conditions, at any time, on reasonable notice for legal, regulatory, business or policy reasons. Members who continue to participate in the reward programme following such a change will be considered to have accepted the updated Terms and Conditions.

We reserve the right to close the reward programme at any time. Members will be given reasonable notice of the closure.

The reward programme enables you to collect and redeem points on qualifying purchases at The Rathskeller. Any points obtained or used outside of these Terms and Conditions will be invalid and cannot be redeemed.

Further information regarding the Cellar Club reward programme can be found in our Cellar Club Frequently Asked Questions (FAQs).

How to join the Cellar Club Reward Programme

To become a member of the reward programme you must be aged 18 or over and resident in the UK.

You must create an account and register a Cellar Club card using our Registration Form. Once your registration is complete and your account has been activated you will receive a confirmation email.

You cannot collect or redeem points until your registration has been completed and confirmed.

Your Cellar Club card is issued by us, remains our property and can be registered in your name only. You cannot transfer your Cellar Club card, or any stored points on it, to any other person.

You can use your Cellar Club card at The Rathskeller only. It is not a credit card, charge card or debit card and may not be used for commercial purposes.

Types of accounts available

There are two types of account available; individual accounts and group accounts.

Individual accounts are assigned to one person with one Cellar Club card. Points accumulated for these accounts are personal to you, the card holder, and cannot be combined with points earned by someone else. They cannot be transferred to others or used for commercial purposes.

Group accounts could be used for families, groups of friends or businesses. One account can have more than one card holder, and all points collected will be stored in the group account. Points can be spent by any of the card holders linked to the group account.

How to collect points

Every time your card is swiped as part of a single payment transaction you will collect ten points per complete pound spent on qualifying purchases.

If you forget your Cellar Club card you may be able to have your points added at a later date. To claim, please get in touch and provide a copy of your receipt within 14 days of your visit. It is at our discretion if points are awarded after a transaction has occurred.

Points have no cash value until they are used to spend, and redeemed points cannot be used again.

Points collected on your Cellar Club card are not covered by any compensation scheme.

Points cannot be collected when purchasing gift vouchers or gift cards, or to the value of any discounts, service charges or gratuities.

Points cannot be collected as part of the same transaction as spending points, regardless of the payment method.

We reserve the right to change the list of qualifying purchases at any time and without notice.

Bonus points

Bonus points may have additional rules for the term of that promotion. Please check the Terms and Conditions of the relevant promotion at the time for more details.

How to redeem your points

You can spend your points any time on any qualifying purchase. Simply present your Cellar Club card to your server and explain you would like to redeem your points against your bill. The points will then be deducted from your Cellar Club card.

The current conversion value of points is one-point equals one penny.

Points not used in a single transaction will remain on the Cellar Club card to be used in the future.

Points cannot be spent to purchase gift vouchers or gift cards, or for service charges or gratuities.

We reserve the right to change the list of qualifying spend options at any time and without notice.

No cash alternative is available, and the decision of the manager is final.

Other discounts or promotions

The Cellar Club card can be used to collect and redeem points at the same time as any other discount or promotion unless the other discount or promotion prevents its use. Please check the Terms and Conditions of the relevant discount or promotion at the time for more details.

Expiry and cancellation

There is no expiration date for the points you collect, your Cellar Club card or your membership to the reward programme unless otherwise stated below.

We reserve the right to remove your collected points and/or have your right to collect and/or redeem points suspended and/or cancel your membership if;

You are in breach of these Terms and Conditions
We have reasonable grounds to suspect that you are engaged in fraudulent or other criminal activities relating to us or your membership
You display any behaviour relating to The Rathskeller that involves theft, misconduct, abusive or offensive behaviour
You supply false or misleading information.

We reserve the right to close your account if it has not been used for 12-months. Any points stored but unused will be lost.

You have the right to cancel your membership to the reward programme at any time in writing. If you cancel your membership, you will lose any unused points.

Once your membership has been cancelled, your wooden Cellar Club card can be disposed of in your recycling waste.

Loss, theft, or damage

To replace your Cellar Club card due to damage, you will need to collect a new card. To activate the card you will need to register the new Cellar Club card number using the online Replacement Card Form. This way you get to keep and use any points you had already collected, and you can continue using the new card in the future. Once your registration is complete you will receive a confirmation email.

If your card is lost or stolen, please get in touch as soon as possible so that we can suspend your account and stop anyone spending the points you have collected. You will then need to follow the replacement card process to replace your card.

Circumstances in which we may determine, in our sole discretion, that we will not accept your replacement card and/or transfer and/or re-credit points include where we reasonably believe that the notified incident has been caused by your breach of these Terms and Conditions, or if there are reasonable grounds for suspecting that you are, or have been engaged in, fraudulent or other unlawful conduct in relation to your membership.

We reserve the right to charge a replacement card fee for each replacement card in the event that you are issued with two or more replacement cards within any 12-month period.

Looking after your data

When you register your Cellar Club card and in the management of your account you will be asked to provide personal information, including your name, address, and contact details. We are committed to maintaining the security of your personal information in accordance with the requirements of relevant Data Protection laws and will take all reasonable steps to ensure that your personal data is kept secure against unauthorised access, loss, disclosure or destruction.

In order to manage your account, it is important that you let us know about any changes to your personal data, please get in touch to let us know about any changes to your information.

Our Privacy Policy will apply whenever you provide us with personal information.

Liability

The Rathskeller shall not be held liable for any default resulting directly or indirectly from any cause beyond our reasonable control, including but not limited to, failure of network services and/or failure of data processing systems. The Rathskeller shall not be held liable for any loss or damage suffered or incurred by you as a consequence of your participation in the Cellar Club reward programme save where such loss or damage is caused by our fault or negligence. We shall not be liable for any indirect or consequential losses howsoever caused. The exclusions and limitations in these Terms and Conditions shall not apply to exclude or limit any liability that cannot be excluded or limited under applicable law.

Governing law

These Terms and Conditions are governed by English law.

Get in touch

If you need help with your Cellar Club membership, please check our Cellar Club Frequently Asked Questions (FAQs).

If you can’t find the answer you are looking for, or to make a complaint regarding any element of the Cellar Club reward programme, contact us in a variety of ways:

By calling us on 01553 773713
By emailing us at info@therathskeller.co.uk

Please include your 8-digit Cellar Club card number when contacting us.