About the Cellar Club
The Cellar Club is a reward programme operated and delivered by The Rathskeller Bar & Bistro, based in King's Lynn. It's designed to reward our most loyal customers with discounts, benefits, and personalised offers.
Rathskeller, historically Ratskeller, is a German noun meaning "council's cellar", a name in German-speaking countries for a bar or restaurant located in the basement of a city hall (Rathaus) or nearby. The cellar of a city hall, or town hall, often used as a beer hall or restaurant, is usually located below street level.
Not only will you collect points to spend on food and drink in our restaurant and bar, but you will also receive a birthday treat*1, discounts, and personalised offers throughout the year.
You will collect 10 points for each £1 you spend on food and drink at The Rathskeller, and each point is worth 1p. You collect points on your Cellar Club card at the point of payment, and these are stored until you are ready to use them.
Joining the Cellar Club
Firstly, pick up a Cellar Club card from any of these locations:
- - The Rathskeller at South Quay, King’s Lynn
- - KL Nuts Bolts & Engineering Supplies at Hardwick Industrial Estate, King’s Lynn
Then, register your card and personal details by completing our online Registration Form. Once done you’ll receive a confirmation email of your account creation, please note this can take up to two days to complete.
You are now ready to start collecting points!
Get in touch with us and let us know you are having difficulties with your registration form, and we will help get any problems resolved.
Anyone who is over 18 years old and a UK resident.
As points can be collected and spent on alcohol, we restrict membership to those over the age of 18 only.
No, you don’t! The Cellar Club is free to join, and you will receive 250 bonus points*2 when you register your card and account with us.
Your Card
No, it doesn’t. You can continue to collect points throughout the year and spend them all on that special occasion, or you could use them more often, to give yourself a little treat. However, if you haven’t used your Cellar Club card for a period of 12-months, we will ask if you would like to close your account.
If you have lost or had your Cellar Club card stolen, please let us know as soon as possible, so that we can stop anyone else spending your points.
To re-activate your account, you will need to register a new Cellar Club card using the online Replacement Card Form. Once your registration form has been completed, we can add your new card to your account and transfer your points balance across.
Individual accounts can only have one card and one card holder; however, group accounts can have multiple cards, see the section on ‘Your Account’ for more information.
No, only the registered card holder should use their card. If you would like more than one card collecting points then a group account may be better for you, see the section on ‘Your Account’ for more information.
No, only a physical card can be used for the Cellar Club.
Yes! The Cellar Club card doesn’t contain any plastic and is made from sustainable wood. If you choose to cancel your membership there is no need to return your card to us, it can be added to your recycling waste instead.
Your Account
There are two types of account available for you to choose from.
Individual Account
This is an account just for you; you are the card holder and have just one card. Any points collected will be added to your card, and you can spend your points as you wish.
Group Account
With a group account there are a number of Cellar Club cards assigned, and each card adds points to a central account. Points can be spent by any of the card holders linked to the group account. This might be useful if you are a business, a family or group of friends, collecting points throughout the year to spend on a special occasion for the group.
Points will show in your account in 15 minutes or less after they have been added at the point of payment. Once in your account they can be spent straightaway.
To keep receiving the benefits of having a Cellar Club card it’s important to get in touch and tell us about any changes to your personal details, such as your phone number or email address.
Get in touch with us if you want to cancel your membership, but please remember any points currently stored on your card will be lost, and your card will be cancelled.
As your card is made from sustainable wood and no plastic, you don’t need to send it back to us, but instead can add it to your recycling waste.
No, points are not transferable from one account to another, so please remember to use all of your points before cancelling your membership.
Collecting Points
You can collect 10 points for every pound you spend on purchases at The Rathskeller, simply give your Cellar Club card to a member of the team at the point of payment.
You can also collect 250 bonus*2 points for joining.
You can collect points on almost everything, except for gift vouchers or gift cards, and service charges and gratuities.
You can only collect points on the amount that you pay. If you choose to use gift vouchers or a gift card for all or part of your purchase, you won’t collect any points on the value of those gift vouchers or gift card.
Only if the discount or promotion will allow you to, please check the discount or promotion terms and conditions for more information.
Your points don’t have an expiry date and will remain on your card until you use them.
No! You can collect as many points as you like, useful if you are saving for something really special.
As there is no online account for you to log into, you will need to contact us to check your points balance. Our team members can also check for you whilst you are visiting in person.
Yes! If you both have a Cellar Club card, each of you can collect the points for each part of the payment you make.
Points are earned per full pound spent. If you spend £5.55 you will earn 50 points, the same number of points as £5.
Yes. You can collect points with K L Nuts Bolts & Engineering Supplies (1 point for every £1 spend)
And if you run a garden centre, DIY or hardware store you can also collect points from Chartrent, a wholesaler of garden and DIY supplies (1 point for every £1 spend)
It could be that you didn’t give us your date of birth at the point of registration, that the contact details we have for you are not correct, or you have opted out of receiving any promotions from us. It is also worth checking any spam or junk mailboxes. Please get in touch and we can check that we have all the right details for you, to ensure that you don’t miss out.
Spending Points
Each point you collect is worth 1p to spend at The Rathskeller, simply give your Cellar Club card to a member of the team at the point of payment. Don't forget you can also spend your points at Deepdale Cafe
You can spend points on almost everything, except for gift vouchers or gift cards, and service charges and gratuities.
Yes, you can use both gift vouchers or a gift card and points to pay for your order, as long as you have enough to cover the total amount.
Only if the discount or promotion will allow you to, please check the discount or promotion terms and conditions for more information.
If you have enough points to cover the total cost of your order, then you can pay with just your points. If you don’t have enough points to cover the entire cost, you can part-pay with the points you have and then finish the rest of the transaction by payment card or cash. You can’t collect points on the remainder of the payment if you are using points to purchase.
Yes, more than one card can be used to pay for your order. Each card will have points deducted from the account total, and if there are not enough points to cover the entire cost, the rest of the transaction can be paid for using a payment card or cash.
Keeping in Touch
We would love to send you a special treat for your birthday and can only do this if you opt in to receive emails from us. We will have special events throughout the year and want to be able to reward your loyalty with the odd indulgence now and then. We will not bombard you with lots of emails and will only send you offers and discounts we think you will like.
If you change your mind and would prefer not to receive discounts and promotions from us, please get in touch and we will change your account settings. It may take up to two days for this change to take effect. Please remember this means you will no longer receive any offers or promotions from us.
- By calling us on 01553 773713 (12pm - 7pm Wednesday to Saturday, 12pm - 4pm Sundays)
- By emailing us at rathskellercellarclub@gmail.com
- By writing to us at The Rathskeller, 1 Hanse House, South Quay, Kings Lynn, Norfolk, PE30 5GN
These Frequently Asked Questions (FAQs) were last updated on 10 November 2020.
*1 You can only be eligible to receive a birthday offer if you provide us with your date of birth and opt in to receive communications from us.
*2 250 bonus points are available for new customers only.